Privacy Policy

We at Team Robot, Inc. ("Team Robot", "Ask Mr. Robot", "Company", "we", "us", "our") know that our users ("you", "your") care about how your personal information is used and shared, and we take your privacy seriously.

By visiting or using the Website or Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy. Any capitalized terms used herein without definition shall have the meaning given to them in the Company Terms of Use.

This policy describes: what data we collect and why, how your data is handled, and your rights with respect to your data. We never sell your data.

What do we collect and why?

Our goal is to collect only what we need. This is what that means in practice:

User accounts

When you create an account on our Website, we ask for your email address and a username. We need an email address to ensure that you can receive password resets, invoices, and other essential communications. Your username is only used for display purposes, and we encourage you to not put personally identifiable information in your username.

If you purchase a premium subscription, our payment processors may ask you for additional information depending on the payment method chosen.

We will never sell your personal information to third parties, and we will never send you marketing emails or newsletters without your permission.

Billing information

If you purchase our premium subscription, you will be asked to provide your payment information. This information is submitted directly to our payment processor and never goes to Team Robot servers. We store a record of your transaction for the purpose of billing support and account history. The record that we store does not contain any of your payment information.

We use Stripe and PayPal for payments, analytics, and other business services. These services collect identifying information about the devices that connect to their services, including via cookies and similar technologies. Stripe and PayPal use this information to operate and improve the services they provide to us, including for fraud detection, authentication, and analytics related to the performance of their services.
To learn more about Stripe, read their privacy policy.
To learn more about PayPal, read their privacy policy.

Geolocation data

We log the full IP address used to create an account and retain it to help prevent spam and fraud.

Anti-bot measures

We use Cloudflare Turnstile to prevent bot-driven login attempts and to reduce spam on some of our forms. Using such measures is essential to protecting you and our Services from attacks and spam. Turnstile will evaluate information from your browser (such as IP address, user agent, etc.) to try to detect if a bot or a real human is on the Website. We chose Cloudflare Turnstile for their stronger commitment to privacy than similar alternatives.

Cookies

We use persistent first-party cookies to enable essential behavior of our Website, such as remembering login information and your preferences. Some of our third party services may also use cookies. Please refer to our cookie policy.

Website activity

Whenever you interact with our Website, we automatically receive and record information on our server logs from your browser. Examples of such information we automatically collect may include IP Address, a unique user ID, device and browser types and identifiers, referring and exit page addresses, software and system type, and information about your usage of our services.

Examples of how we uses automatically collected information include to: a) remember your user information so that you will not have to re-enter it during your visit or the next time you access the website; b) monitor the effectiveness of marketing campaigns; c) monitor and store aggregate site usage metrics such as total number of visitors and pages accessed; d) and automatically update the Ask Mr. Robot application.

When we collect usage information (such as the numbers and frequency of visitors to the Website), we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data tells us how often users use parts of the Website, so that we can make the Website appealing to as many users as possible.

Voluntary correspondence

When you use our support contact form, email us directly, or otherwise contact us for questions or assistance, we keep that correspondence including your email address so that we have a history to reference if you ever need help in the future.

When do we access and disclose your information?

To provide Services that you have requested

We use the following third-party subprocessors to provide our Services to you, and have provided a link to their privacy policies:

• Microsoft Azure: cloud and compute services
• Stripe: payment services
• PayPal: payment services
• Cloudflare: anti-bot protection
• Communiteq: forum hosting

To respond to user inquiries and offer support

We may access your information to answer your question or help you with a support case.

To fulfill and manage your orders

We may access your information to fulfill and manage your payments and refunds made through the Services.

When required under applicable law

Team Robot is a U.S. company with its main data infrastructure located in the United States.

Requests for user data. Our policy is to only respond to government requests for user data to the extent we are required to comply with law or in unusual emergency circumstances. If U.S. law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring us to disclose data, we must comply. We will only respond to requests from government authorities outside the U.S. if compelled by the U.S. government through procedures outlined in a mutual legal assistance treaty or agreement. It is our policy to notify affected users before we disclose data unless we are legally prohibited from doing so, and except in some emergency cases.

Business transfers

We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information would be one of the assets transferred to or acquired by a third party.

Though we don't plan on this happening, we will notify you before any of your Personal Information is transferred or becomes subject to a different privacy policy.

How do we secure your information?

Team Robot uses a variety of managerial, technical, and physical measures to protect the integrity and security of your information. These measures may vary based on the sensitivity of your information. However, no security precautions or systems can be completely secure. We cannot ensure or warrant the security of any information you transmit to Team Robot, and you do so at your own risk. We cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

The Website may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site's privacy policy.

How long do we retain your data?

Unless specified otherwise, we retain your data only as long as you have an account on Ask Mr. Robot. If you delete your account, we delete all of your data except that required to comply with our legal obligations, resolve disputes, and enforce our agreements.

Location of data

Our Services are hosted in the United States. If you are located outside of the United States, be aware that any information you provide to us will be transferred to and stored in the United States. By using our Services or if you provide us with your personal information in any other way, you consent to this transfer.

What are your rights with respect to your information?

We try to apply the same rights to all customers, but these rights can vary by your state or region of residence. Some of these rights may include:

• Right to know. You have the right to know what personal information is collected, used, shared, or sold. This privacy policy has described what we collect as well as how we use it.
• Right of access. This is both the right to access the personal information we have gathered about you, and access information about how we process, store, share, and secure that personal information.
• Right to correction. You have the right to request correction of your personal information.
• Right to be forgotten. You have the right to request that your personal information be removed from our systems and those of any of your service providers, subject to some limitations under applicable law. Please note that most of our Services will no longer work if your personal information is erased, thus data deletion requests almost always require completely closing and deleting your account.
• Right to complain. You have the right to complain about our handling of your personal information with the appropriate authority.
• Right to restrict processing. You have the right to request restricting how and why your personal information is processed, including opting out of sale of your personal information.
• Right to object. In certain situations, you have the right to object to our processing of your personal information.
• Right to portability. You have the right to receive personal information that we have about you and the right to transfer it to another party.
• Right to not be subject to automated decision-making. You have the right to object to and prevent any decision that could have a legal or similarly significant effect on you from being made solely based on automated processes. This right is limited if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
• Right to non-discrimination. We will not charge you a different amount for our Services or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights may, by virtue of your exercising those rights, prevent you from using our Services.

We will consider and act upon any request in accordance with applicable data protection laws. Please note that some personal information may be exempt from such requests under applicable law. For example, we need to retain some information in order to provide our services to you.

Also note that in some cases we may need to verify your identity before responding to any request, which may include at a minimum verifying your email address. If we cannot verify that it is you, we may not be able to respond to your request.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request. The agent will need to provide a written and signed permission from you to submit such a request on your behalf.

CCPA

We are required to provide some additional information to residents of certain states such as California. This section only applies to residents of California or other states governed by similar law. Please note that this information and the rights afforded herein are the same as offered to by the rest of this Privacy Policy.

We have collected the following categories of personal information in the last 12 months:

For more information about each category of personal information, purpose of use, and third parties to which we disclose personal information, please see the "What do we collect and why" and "When do we access and disclose your information" sections of this Privacy Policy.

You have the right to opt out of our sale and sharing of your personal information for purposes of online analytics and advertising. Currently, we do not sell or share your data as defined by the CCPA and we have not done so over the past 12 months from the effective date of this Privacy Policy.

Other CCPA Rights. If we ever offer any financial incentives in exchange for your personal information, we will provide you with appropriate information about such incentives.

The CCPA also allows you to limit the use or disclosure of your "sensitive personal information" (as defined in the CCPA) if your sensitive personal information is used for certain purposes. Please note that we do not use or disclose sensitive personal information other than for business purposes for which you cannot opt out under the CCPA.

Please see the "What are your rights with respect to your information" section above for information about the additional rights you have with respect to your personal information under California law and how to exercise them.

Retention of Your Personal Information. Please see the "How long do we retain your data" section above for more information.

Shine the Light Disclosure

The California "Shine the Light"" law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we disclose certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We currently do not disclose your personal information to third parties for their own direct marketing purposes.

Changes and questions

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use personal information, we will notify you by posting an announcement on our Website, sending you an email, or updating the "Last Updated"" date on this page. Please check this Privacy Policy periodically for those changes. You are bound by any changes to the Privacy Policy when you use the Website after such changes have been first posted.

If you have any questions or concerns regarding our privacy policies, please send us a detailed message via our contact form. We will make every effort to resolve your concerns.